Appointments can be made over the telephone, calling into reception at both sites, e-mailing the surgery or online.
The appointments we have available here at The Burns Practice,
- Same day, and
- 1 day in advance
Pre-bookable appointments are available from 7am on certain days.
We are closed on occasional Wednesday afternoons for staff training.
There is often a high demand for same day appointments and the duty doctor on that day may need to decide if the problem requires an appointment for that day, or if there is another way you can be helped. For example the duty doctor may offer a telephone consultation, arrange appropriate tests with a nurse prior to seeing a GP or advise that you could be treated at a local pharmacy. Go to our Self Care page to find out if an appointment with a GP is necessary.
If you are unable to keep your appointment please inform us as soon as possible so it may be re-allocated.
Patients can book NON-URGENT (NOT SAME DAY) appointments for the GP or Nurse, leave a message for Doctor or Nurse and order prescriptions either by emailing us or via online services. Always give your name, date of brith and telephone number.
Please ask for home visits only if the patient is too ill to be brought to the surgery or is genuinely housebound. A good rule-of-thumb is if the patient is normally able to travel out to have their hair cut or visit the shops or post-office, they are able to travel to the surgery, unless of course illness prevents this.
In the time taken for one home visit the doctor can see 4 patients in the surgery.
In addition, it is much easier to assess and manage patients in the surgery, where we have access to all the necessary diagnostic equipment and tests, as well as your full medical history.
If you do require a home visit please try to telephone the practice before 10 am. The reception team will request the full name, address and telephone number of the patient, and full details of their condition so that the doctor can assess the priority of the visit. The doctor may feel it more appropriate to conduct a consultation and arrange management over the telephone. In other words, making a request for a home visit does not guarantee one.
To book or cancel your appointment online
If you have a SystmOnline account please click on the button below to login to book or cancel your appointment.
Nurse and Healthcare Assistant appointments
There is now the facility for patients to book appointments online with our nurses and healthcare assistants. We now offer the option of booking the following slots; blood tests, well-person checks, cervical smear tests, removal of stitches and new patient assessments.
When booking an appointment online for our nursing team please make sure the correct slot type is used. If not, this could result in your appointment being cancelled prior to your visit or when you arrive for your appointment