Complaints Procedure

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily.

In any event, this should be:

Within 12 months of the incident, or within 12 months of you discovering, giving as much detail as you can.

If you are a registered patient you can complain about your own care, however you are unable to complain about someone else’s treatment without their written authority.

Send your written complaint to:

Sue Greenham,
The Burns Practice,
4 Albion Place,

Tel: 01302 304646
Email: [email protected]

Please ask at reception for a full information leaflet on complaints or click here for an online copy.