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Meet Our Practice Team


PRACTICE MANAGER - Sue Greenham

 

Sue has overall responsibility for the day to day running of the practice. She is also responsible for contract negotiation, in-house accountancy, handling patient complaints and health & safety issues.

 

ASSISTANT PRACTICE MANAGER - Natalie Greenough

 

Natalie supports the Sue in the day to day running of the practice and assists in all management duties including staff management and welfare, practice operations, patient complaints and compliments and maintenance of both buildings.

 

ADMIN SUPERVISOR - Pat Maxfield

 

Pat is responsible for a team of 12 Admin Assistants working at both sites. Other duties include maintaining reception cover during the surgery opening hours and managing staffing levels. She is responsible for the registering of all new patients, the lead for insuring children attend for their childhood immunisations and patient recall monitoring.

 

PRACTICE ADMINISTRATIOR - Bev Alexander 

 

Bev works within our admin team across both sites and is the data processing lead within the practice. Bev also co-ordinates training and support for all of the admin staff. Other duties include processing of medical reports and patient recall monitoring. 

 

SECRETARIES - Diane Flint, Tracey Dean & Ruth Collins

 

Diane, Tracey and Ruth deal with patient referrals, reports, summarising of notes and assist the nursing team in administering clinics. They are also a vital source of support and information for the doctors.

 

OUR ADMIN TEAM

 

They are often the first person a patient will speak to so they always aim to be friendly, helpful and supportive. Their job can sometimes be very demanding and it is often necessary for the admin team to ask patients questions of a personal nature, in order for them to help patients get the most of the services provided by the practice. All information regarding patients is dealt with in a very confidential manner. Each member of staff is obliged to sign a confidentiality agreement, that has to be adhered to and disciplinary action would follow should a staff member breach this.

 



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